To initiate a return of a Lefreque, please contact us. To be eligible for a return or exchange, the Lefreque(s) must be unused and in the same condition that you received it, including the original packaging. Lefreques are eligible for return/exchange within 7 calendar days of the anticipated delivery date. ALTUS, C flute, Model 1207 Serial Number 604, solid silver with silver plated keys. Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return. I have a Piccolo by Phillip Hammig and some bamboo flutes by US maker Patrick Olwell. Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.įor those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return.Īccessories, including cases, bags, and flute care products, are not eligible for return or exchange. FCNY offers a 7-day return window for all instrument purchases made through our website, new or used.
